Craftsman Reviews and Ratings

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Overall Ratings

1.60 based upon 10 reviews

(8 ratings)
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(1 ratings)
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(1 ratings)

Attribute Ratings

Customer Service (9 ratings)
Perform as Advertised (9 ratings)
Timeliness (9 ratings)
Use Again (9 ratings)
Cost Effective (9 ratings)

Craftsman Reviews



.... April 28th, 2020


I know something

I expected to reveal to you that I went off my method for buying work boots and purchased two or three Skilled worker boots on the grounds that considering the way that they looked strong and would last. Inside a month the sole returned fixed in the of one of the boots as such I will never purchase or endorse your boots to anyone..........


.... October 17th, 2017


I wanted to let you know that I went off my path of buying work boots and purchased a pair of Craftsman boots for the first time because they looked durable and would last. Within a month the sole came undone in the back of one of the boots therefore I will never purchase or recommend your boots to anyone..........


.... September 5th, 2017


I purchased a Craftsman Snowblower a couple of years ago, and in January the cable that controls the directional chute broke. I took my snowblower to a friend who works on small engines and has his own repair shop in May of this year. A replacement cable was ordered in June and as of today's date, (Sept 05, 2017) the part is still back ordered. If this was a really old machine, I could understand poor availability of parts, but this machine is not two years old. If you can't get parts when your machines break, I am giving up buying anything Craftsman. A very disappointed customer!!


.... November 5th, 2016


I have evolve cordless drill never again!!will not hold charge since the day I got it Sears in jonsboro Ar so dewalt here I come


.... October 28th, 2016


Snow thrower model 247.88779 trans no longer works crafsman has bad worm gear l will never by craftsman again used it 3 years in a roll light snow piece now you want $274 for a new transmission so I could use it for three more years and buy it again what a piece of s*** if you care about your customers you would do something 46 bought 617 09 yard ornament


.... June 18th, 2016


have had this weedwacker for a while, only 2sd time using, worst craftsman item I have ever used, won't feed, won't cut grass, even put new spool and same spring, still junk, got out my RYOBI sawsall and cut weedwacker in 4 pieces and threw in garbage......MODEL 172.745450, 15" double reel SERIAL 1019P0, never will purchase craftsman lawn items again


.... December 21st, 2015


I purchased a "115 piece drill bit set" [n 91015 on sale, but on first use of the numbered drill set, the hole was significantly oversized. On checking, the numbered drill set is actually replicates of the SAE fractional drill set:
1 x 15/64
3 x 7/32
4 x 13/64
5 x 3/16
5 x 11/64
5 x 5/32 etc. etc. all the way down to 1/16

The drill index is clearly labelled as numbered drills # 1 - 60 along with the decimal size, so the labelling is clearly intended to deceive either Sears Craftsman or the end customer.


.... May 18th, 2013


Longevity is their signature.

Craftsman tools are quite excellent in terms of how long they last. My toolkit has been around for more than 6 years and counting, helping me on many a project.


.... November 14th, 2011


I bought a 19.2 set of power tools about 6 years ago and I still use them. I also bought the 20.0 set of power tools about 3-4 years ago and the drill doesnt keep its gear. the batter doesnt charge up anymore. Not good when you had the expensive set less time and is not good anymore. And the cheaper set for longer and is still working.


.... June 18th, 2011


Mainstream

Craftsmans is one of the most common tool makers in the States. Their products are widely available online and in home improvement stores. They seem to be the right mix of durability and affordability that is popular with the public?
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