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Overall Ratings

3.00 based upon 15 reviews

(4 ratings)
(4 ratings)
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(5 ratings)

Attribute Ratings

Customer Service (13 ratings)
Perform as Advertised (12 ratings)
Timeliness (12 ratings)
Use Again (12 ratings)
Cost Effective (12 ratings)

Home Depot Reviews



.... May 7th, 2015


Special Order Shade

I wanted to send a compliment to Home Depot in Eagle Idaho. My husband and I ordered a shade for our kitchen and we really messed up with the measurements. SInce we live closer to the Lewiston, Idaho , store, we tried to have them help us out with it. They were of no help at all. My husband had to go back to Boise, so brought the shade with him back to the Eagle store. Sarah and Sandra went above and beyond to help us with reordering the shade. They were super helpful and very professional. I want to thank them both for their caring attitude. My husband and I will surely do business with the Eagle store in the future. Betty and Ron Nafziger


.... December 16th, 2014


Refacing kitchen cabnets

12/01/2014 homedepot measured to replace cabinet doors, back splash and counter top. This project would save counter space by moving the mircrowave from the counter to an over the cooktop microwave and would keep all our cabinet space. We signed the contract 12/01/2014 to save on black friday appliance deals.

12/02/2014 another rep. from Homedepot
measured a second time to make sure
measurements were correct and both reps. had the same measurements.

12/16/2014 Sidney "Glen" Bass (sales Manager) for Home depot came out and said they would have to cut the top cabinet over the cooktop for the microwave to fit. This was not in the contract and I feel this voided the contract by changing it. Homedepot rep. stated that this was the only way it could work but he said he felt it was not a good idea to place a microwave over a cooktop. This was all plained out by homedepot in the first place. This is Homedepot's fault why should I lose cabinet space and not gain counter top space when they did not measure correctly. The rep. say I have to take the cabinet doors because they were complete and made to order. How could that be if they have to cut the doors above the cooktop that they measured incorrectly?


.... October 19th, 2014


I hired home depot to "renew" my kitched cabinets. It was very expensive but a lot less than new cabinets and the home depot rep really pushed this product. The crew arrived on time and was very professional. But the finish product was far from professional, the finish was really bad and was dull, contained dust particles and had runs. I took pics and went back to home depot, they agreed that the finish was bad and came out a second time to redo the cabinets. The second time around, the cabinets looked better, but still the finish uneven, the color was uneven and it really looked bad, as if it was painted with spray cans. I recommend not using home depot's cabinet "renew" product.


.... August 2nd, 2014


Appliances

I recently purchased a new refrigerator from Home Depot on North Main St in High Point NC. Fred Mannino was the sales associate who helped me and I found him to be exceptionally knowledgeable and helpful.I would definitely request his help again if I needed another appliance.


.... November 5th, 2013


I bought a hose roll up reel where one year later the main hose split i showed them the hose and they replaced it with out a receipt........ thay stand behind their products... i like that!


.... February 4th, 2013


Customer service is inferior

Prices seem good but service is awful. I needed to return a flood light bulb today, because it didn't fit. Although the store was not especially busy it took me 15 minutes or more just to reach the head of the return line. The worst part was the response I got from the "expert" on the floor on what to buy instead. I needed either a smaller incandescent floodlight or a higher-wattage replacement for my presently installed CFL. The guy didn't even seem to know what I was talking about!


.... January 2nd, 2013


Love their flowers!

I use Home Depot for all my home improvement needs, especially gardening! I love their selection of flowers and can always find what I need. They have great prices for soil and grape tomato plants as well! The employees are quick to help you out (I once was asked by 5 employees if I needed help LOL!) and nice. They have great quality paint and good prices and everything you could possibly need to make improvements inside and outside of your home! Recommended!


.... January 1st, 2013


the motion detectors in your tool dept is one of the worst ideas some brilliant mind came up with. westerly ri. will not shop there anymore. I have been shopping there for six years! every time you pass an opening in an aisle a motion detector loudly buzzes throwing off your concentration and totally annoying you more than any customer in my business that I have ever encountered. great ideas. maybe lowes has a better way to prevent theft!


.... December 4th, 2012


I am expressing total disappointment with home depot for this reason.I served my country proudly and very proud to be a veteran of the united states. Home depot recognized its veterans with an additional 10% discount upon prove of military id.
On my last visit i found out they did not continue this practice anymore. I was told they honor it only on special holidays. Come on home depot its only 10 %. I know Lowes also honored their veterans with the 10 %.So i go to Lowes and they still honor it even on sale items.
Home depot if you are going to be so unpatriotic i hereby refuse to do business with you again. I guess greed is more important than freedom to you.
God Bless America.


.... November 16th, 2012


Washer repair and the protection plan.

My 6 week old washer (LG top loader) stopped and the code said to call for service which I did. Guess shouldn't have called Home Depot should have called LG 1st. Spoke 2 times and set an appointment. I called back because had not heard from the co.that was to do the repairs. Home Depot person made the appointment with a company that doesn't repair washers! What? So now I'm without my new washer for over a week and 2 days off work to be home for repairs that haven't happened yet. Very flustrating to say the least! Did speak toJulie at the Home Depot protection plan that was nice and tried to help but will be another week for service. Finally called LG an they made an appointment for service in 5 days. Very unhappy with Home Depot and their service and not happy about a new $$$ washer in need of repairs so soon. Haven't used this company before and doubt will again. Too rude and inept.


.... October 16th, 2012


Replace Chain on saw

The clerk by the name of Willie Nelson was a wonderful clerk, at the 95th & Pulaski store located at the oak lawn illinois store. He took the time and explained step by step how to replace the chain back on the saw.


.... July 16th, 2012


A job well done!

Home Depot really came in handy when I was remodeling my bathroom. The layout looks a lot less ugly, with better interior decorating. I've recommended their services to my friends, and I will to you too.


.... February 24th, 2012


Lowes from here on out...

Any material provider who competes with their own customers to take their work does not deserve to stay in business and no longer has mine. I bought through them for 15 years and then they go in business as a general contractor and take a large client of ours. To make matters worse they try to hide the program so contractors do not know. Deceit on top of greed can be a poor combination.


.... June 7th, 2011


Not good custom work

We had a horrible expereince remodeling our kitchen with home depot. The work was sloppy and took significantly longer than they estimated.


.... March 29th, 2011


IN YOUR HEMPSTEAD STORE #1274, YOUR REP IN THE PAINT DEPT "HOWARD" GETS MY HIGHEST PRAISE. HE IS A GREAT ASSET IN YOUR STORE! F
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