LL Bean Reviews and Ratings
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Overall Ratings
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Customer Service (5 ratings)Perform as Advertised (5 ratings)Timeliness (5 ratings)
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Cost Effective (4 ratings)LL Bean Reviews
Anonymous-158449.... April 18th, 2016
DECLINING QUALITY AND CONSISTENCY. ABANDONING LOYAL CUSTOMERS
I have been trying so hard not to give up on LLBean but they are making it easier and easier to consider. They have given up on those of us who have been with them for years relying on the consistency of size and quality. They have given up on us middle age to older women who don't necessarily like our clothes "slightly fitted" and have been able to buy "relaxed fit" from LLBean for years..... until recently. They added new styles but kept the old tried and true ones....until recently. If you bought something you liked last year, do not be surprised if you can't find it again this year (Men's ripstop cargo pants). Quality control appears to be down the tubes. The fact that I can buy 4 pairs of the same pants in 4 different colors and get 4 different fits is just plain wrong. Yes, they take items back, but they can't keep relying on their easy return policy to keep people happy. I HATE having to return things. And what's with this new exceptionally high/long rise in women's pants?? I can pull some of them up to my rib cage. I would expect these types of clothes from KMart or Walmart, but not from a place that sells simple knit pants for $50. Go back to less fitted clothes. Keep the styles that people buy year after year, Offer more fits for each item, offer more color choices than black, navy, stone and khaki...and sometimes olive. Make some of the shirt choices a little longer (as an option maybe) offer real relaxed fit along with your fitted options for the same garment, and remember, just because some of us need a little more room in the upper body area does NOT mean that we have necks like linebackers...snug them up a bit. I WANT to be able to rely on LLBean choices again. I want to know that once I find a garment I like I can just keep ordering it over and over again. They just aren't listening and the only reason I can think of is because they have given in to the greed mantra of big business.
Anonymous-107089.... April 10th, 2013
I've ordered LL Bean mock turtles and other items for years. I am sorry to say I will order no more. The black has faded terribly after one season. I have a much older one that it still black and not faded gray. You had a good product, but now, especially with the price increases, I will look elsewhere.
orangecyn.... June 9th, 2011
Quality clothes, pricey.
LL Bean has Ok clothes, assuming you like the style. You do end up paying for the quality, though. Also, as much of thier business is online, you don't get to try stuff on, unless you go to one of their few stores.
dandaman1200.... May 2nd, 2011
Not What I thought
When I bought an L.L. Bean backpack for high school a few years ago, I was under the impression that they were durable and high quality. A few weeks later the zipper broke. After I fixed that not too long after, it started to rip, and I was not aggressive with it at all.
Anonymous-24928.... March 28th, 2011
i returned items with reciept and got a gift card i dont want to shop there again and u give me a gift card