Macy's Reviews and Ratings

View Macy's customer reviews

Read reviews about Macy's from users just like you! If you have anything to add, please click the "Submit Review" button on the right-side of this page.

Do you have an experience with Macy's that you would like to share?
Earn 750 points for your review!

Overall Ratings

1.70 based upon 10 reviews

(6 ratings)
(2 ratings)
(1 ratings)
(1 ratings)
(0 ratings)

Attribute Ratings

Customer Service (9 ratings)
Perform as Advertised (8 ratings)
Timeliness (7 ratings)
Use Again (5 ratings)
Cost Effective (7 ratings)

Macy's Reviews



.... September 26th, 2014


I Bought A Sofa At Macys Its A Peace Of Junk, I Tried To Reason With Them To Exchange The For Another Sofa But They Told Me I Had The Sofa For 3 Months Actually 2 Months, I Will Never Buy There Any More They Stink


.... October 3rd, 2013


online store

I dont like the fact that certain items are only available online. Somethings i would like to see before i purchase. Its a hassle to send thing back.


.... March 9th, 2013


Plain stupid

I was just trying to get my information changes so that I can receive my W2 and the lady in the other line thought I was talking about a 401K ! I said no a W2 for taxes do you know what that is ?! I mean it's pretty important. So I get the run around and transfers to departments that's closed for the day and called my store and got told to call back corporate ! Then I couldn't get into insite and they transfer me over and they are closed! And I get hung up on I immediately call back and repeat what I needed and was offered to transfer again I said no the office is closed and they say yeah it is I'm like then why transfer me!!
Overall terrible!


.... January 19th, 2013


As an international customer, Macy's uses a 3rd party to on sell their product. The 3rd party charges 20%+ and excessive postal fees. If you shop internationally avoid Macy's unless you can get your gear purchased from the US website & sent to a US address. Otherwise give Macy's a miss The global shopper is looking for a bargain and doesn't wish to be screwed sideways by some 3rd party middle man.


.... January 2nd, 2013


Not impressive

Macy's is a well-known store, but I think it is very overrated. The prices are high for goods that can be found elsewhere for more reasonable prices. Macy's online store is a joke - many of the items that they advertise have not been in stock for many months, yet they continue to be on the website! I waited forever for a pair of boots to come back in stock, only to call customer service and find out that they were discontinued months ago. Unbelievable. Use your money elsewhere!


.... December 13th, 2012


Macy's took extra money out of my bank account

I ordered several items from Macy's.com and not only did they place a authorization hold of $325 on my account but as they started sending out the items I saw actual transactions for each amount - in ADDITION to the hold. Right now Macy's has $597 of my money even though my order was for $325. I've been on hold for 28 minutes so far...
Doubt if I'll order anything from Macy's.com again.


.... November 3rd, 2012


return

Ordered a duvet cover, received a duvet. Was delivered by mail, want to return it by mail. Wanted to talk to a real person. Phone # for real person is 1-800-269-6229. recording says # is disconected and no longer available .Also, why should I have to insure it when it is your mistake? I think a call back would be courteous instead of being sent to e-mail


.... December 17th, 2011


ordered advertised item, which was not in stock, they billed me anyway

Macys.com is so mismanaged it's a joke. They promote items that are no longer made. Bill you immediately for items that either are out of stock or backordered into the next year (for Christmas ornaments). I have now cancelled an order three times and they refuse to either send an item (which I would return) or refund my money. It's a trainwreck.


.... June 9th, 2011


High Prices, Good Sales.

Macy's can be one of the higher priced department stores, but they have pretty deep discount during thier sales. They offer a range of quality name brands.


.... March 29th, 2011


Shoe order arrived today. Shipping box was ripped open, shoe box was damaged. Both shoes had scuff marks on the heels. What a disaster. You've had your chance Macy's; no more Macy's mail order purchases for me. It feels and looks like amateur hour. Product was refused and returned via shipper. Now we will see how long it takes for order to be credited back to my account.
Review Finder
Quickly locate the company, product or auto review you are searching for.


Get Help Online

Get immediate support for your Macy's questions from HelpOwl.com.

Recent Macy's-related questions:

Corporate Office

Locate the Macy's corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Contact Information

Complete Macy's customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Macy's customer service rankings, employee comments and much more from our sister site.