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Overall Ratings

1.85 based upon 55 reviews

(35 ratings)
(8 ratings)
(3 ratings)
(3 ratings)
(6 ratings)

Attribute Ratings

Customer Service (47 ratings)
Perform as Advertised (51 ratings)
Timeliness (46 ratings)
Use Again (47 ratings)
Cost Effective (47 ratings)


MagicJack Reviews


.... May 7th, 2012


MAGIC JACK SUPPORT IS TERRIBLE>

WE have used magic jack for over a year happily and loved the original product. We though it was spectacular until we needed to keep up the registration or get help.

I cant say how terrible Magic jack support is. Originally they said they were going to get back to me and it has been over 4 months, I contacted them again and no follow-up. I bought another Magic jack to avoid talking to their terrible live chat customer support and the new magic jack doesn't work. How could you be so cheap as to have no customer support.

.... April 29th, 2012


Seemed good for the first one

magic jack is the best magic when it comes to my phone calls when i need fast phone i pick up my new home phone and i never miss a beat with my new jack I'M telling my friends too buy one today

.... April 18th, 2012


MAGICJACK VERY LOUSY TECH SUPPORT/WEBSITE/ACCOUNT LOG-IN

Im trying to renew my magic jack & im having a hard time doing it..... Service, live chat is hard to reach, reached them yesterday but had to chat with 3 agents, all of them didnt solve my problem. Now, I cant connect to them anymore. Outstanding product while it was working, good product if you can get it to work, VERY LOUSY CUSTOMER SUPPORT/SERVICE. You just cant get hold of anybody, if you can they cant fix your problem. VERY LOUSY WEBSITE & ACCOUNT LOG-IN, you cant do anything there you're suppose to do. MJ, CANT YOU DO ANYTHING TO IMPROVE YOUR SERVICE???????????????????

.... April 13th, 2012


Billing Problems

We tried to extend only a year, entered credit card information. When click, comes back and says "not accepted" CC problem. After 5 attempts, with 2 different security codes, first name, and full complete first name, gave up and called bank. Our bank said the transactions (5 of them) were accepted and gave me the authorization codes. But to now, nothing in our account, and I do not want to pay 5 years at higher price, for something that probably will be closing down soon due to poor quality, no customer service, and really false statments. BE AWARE of them!

.... April 6th, 2012


magic jack

i bought a magicjack for my Mother for her birthday and my brother put in the wrong email address and for the past three days we have being trying to solve the problem. we place a question and you are asking us to pay you $38.00 just to help reset the magic jack i think you are very unreasonable. we bought your stuff and we have to pay for instructions thats B.S man.

.... March 26th, 2012


Poor or no customer service.

I purchased a magicJack about 2 weeks ago. I have tried repeatedly to contact customer service and each time I reach a pre-recorded message to place an order. tried using the virtual and still no results. Does anyone have the number to customer service that allows you to actual speak with someone? I have not been able to use the device yet.

.... March 17th, 2012


Poor Customer support

I have had Magic Jack for 3 years. I travel for a living to Iraq, Afghanistan Europe, Japan,Guam and the Middles east . During that time it has been an outstanding way to call family and friends. I also use the international service and up until recently it has worked without a problem. 3 days ago I called Guam at 4:30am pst and was able to complete the phone call. That evening I tried to call and got an error message "You have entered an invalid destination number please try your call again later." I have been chatting with the live customer support for 3 days and nothing has happened. You cannot call anyone or speak to anyone except billing and they are useless and sometimes rude. I have recommended Magic Jack to many people throughout the years that all ends today.

.... March 2nd, 2012


fuck u ppl

u sell shit that dont work

.... February 20th, 2012


Very unhappy!!!

Never heard of a company that charges $38 to tell you how to make it's phone jack fit into a regular phone jack receptacle. Mine is going back to the store today!!!!!!!

.... February 7th, 2012


Horrible Customer Service

Purchased 4 weeks ago with written confirmation from MJ+, that it will work for my fax machine or FULL refund, including fee for transferring my number tio them. Device was not working 99% of the time, this is whe real problems begun. Was trying customer service phone, but NEver was able to get trough. Tried chat, but was disconnected from them each time,I was looking to cancel my service and was asking for refund. Now 3.5 weks later I still DO not have a refund, and my original service provider AT&T was not able to swith my phone number from MJ back to AT&T. 3 weeks for the procedure, which takes 3-5 bus. day with everyone else. Did anybody got luck to get a phone number for customer Service? Did any attorney would like to consider this as a class action????

.... February 1st, 2012


Can't get 3-year old area code.

Why can't I get an area code that has been active in New Mexico for three years, but is still not available on Magicjack?

.... January 26th, 2012


MAGIC JACK SCAM

I bought a couple of magic jacks a couple of years ago. Decided to use one for a callcenter, I got a number (347-757-5841), but one day, as I was doing telemarketing with it,my magic jack did the magic and blocked all incoming and outgoing calls. Oh I was very upset, but it got worst when I tried contacting their customer support, that is when I found out that if you make over 50 calls a day from your MAGIC JACK they have the right to block your device FOREVER.
After all the fuzz, I decided to use my second device, as soon as I plugged the blessed thing into my computer it gave me the beautiful choice to get my old number back, and since I had made that number the "OFFICIAL" number to my business, I thought that would be the best thing that could happen to me...
...So I went ahead and picked the sme old number (347-757-5841). 2ND GREATEST MISTAKE EVER, the FIRST MISTAKE was to buy the MAGIC JACKS.
My second MAGIC JACK was also blocked immediately, so I contacted theis support guy who tells me that he will work on the issue, that they do not have a solution for my problem and left me with two useless magic jacks for 2 years of no service, what a scam, DO NOT BUY MAGIC JACKS, they will use and abuse. By the way, they have a log of calls made from your device, and guess what? Some one else was using my device remotely to make calls while my device is blocked by MAGIC JACK, what a RIPOFF

.... January 21st, 2012


about pre paid overseas

i p$ut money in my account as pre paid i called overseas and my $ 10.00 is only 45 minutes,they said 2 cents a minute or i can save 95 percent for international call but after 45 minutes my $10.00 is gone.

.... January 19th, 2012


Switching from old Magic Jack to Magic Jack Plus

Basically found out the hard way that Magic Jack does not switch old to new. All they want is to sell the new device and try to make you keep the old device. I purchased Magic Jack Plus thinking that I would transfer all the funds from the old Magic Jack device to the new Plus device but was told that the old device cannot be canceled it can only expire six months from now and I would have a choice in renewing the plan or not. Six month from now????? Also had prepaid international minutes on the old device was told that it cannot be transferred either and that I would have to use them with the old device only. I was hoping to get rid of the old Magic Jack device but now I cannot because I have these funds in it.
The performance of the Magic Jack Plus sucks. I followed their instructions in connecting the device to the Netgear router it works for one call fine and all next calls I cannot hear the other side but the can hear me, and everyone knows that chatting with their tech support never gets anyone anywhere. The only answer I get from them is restart you modem and the router, which I do only to get the first call in or out so now I am forced to use the device the old way, by connecting it to the computer. Anyway if you have not bought it yet DON'T DO IT... just use the old device or return it on the first day if you notice problems with it. I made a mistake and had no time to test everything with in the first 30 days, I did it it after 20 and thought I was doing something wrong it turns out that the device is buggy and cannot return it anymore.

Regards,

Arthur

.... January 17th, 2012


3 hours on live chat 8 different agents spoken to issue not resolved

I spoke with 8 different agents on the live chat to fix an issue that should have taken a few minutes. 7 of the reps very unprofessionally closed the chat with no warning nothing because they couldnt fix the issue. My bank that I have been with for 10 years Wachovia NA was taken over by Wells Fargo in 2011. In January all of the old customers were issued temporary debit cards and after ordering and the monies immediately debited from my account 81.64 on 1/11/12, my bank sent the new permanent cards to the customers replacing the temp cards and now magicjack wont use my new debit card number for 30 days after ordering due to the clause try before you buy with a CREDIT CARD you have a 30 day free trial if you use a debit card the free trial doesnt exist its immediately paid for from your bank account so I cant register my account or use my old number for 30 days and I will be moving 1/21/12 and will not be able to use my old number after I turn my phone service off 1/21/12. Thats the ONLY reason I ordered this stupid jack so I could keep my old number while I still own it! If I cant use my old number, and have to get a new phone number when I move, I dont need this useless jack...looks to me like this company wants to go out of business before they even get started. Never saw a company that refused to take money and had the most disgusting customer service I have ever encountered and I train our customer service reps at the company I work for...VERY RUDE AND UNPROFESSIONAL. I am calling the better business bureau tomorrow as well.

.... January 17th, 2012


My phone is jacked up!

I no longer have phone service or internet. MJ switched my number as well as interupted my internet service. Tell me how to have an online chat when you have no online access. Good thing my cell phone wasn't with the same provider or I would really be irate.

.... January 15th, 2012


MagicJack plus

The instructions to register and activate MagicJack plus were easy to execute. The results of trying to make a phone call were lousy. The people I called, all had trouble hearing me. I could not receive incoming calls. People had to call me on my cell phone. I tried for HOURS to get MagicJack's on "Live Chat" to no avail. MagicJack plus stinks! The promoter is a liar. Period.

.... January 14th, 2012


Magic Jack is HORRIBLE!!!!!!!!!

This company is the worst company I have EVER dealt with!! They ported my home phone number without my permission, after I cancelled the order. My phone company gave them my number without my permission again so now I have no home phone! The magic jack did not work and they still charged me 21.00 to port my number. They will not refund me. They lied to me numerous times. You cannot talk to a live person, if you do, they can't help you anyways. The online help will take you an hour or two to converse with someone who in the end will not even help you! PLEASE do not order anything from this shameful company!!

.... January 11th, 2012


IF YOU'RE LUCKY

If you're lucky it will work and you won't hit the customer service wall. Live chat totally disconnected now. No telephone service for technical issues. It's MJ roulette, as the 30 day guarantee is also useless. But it might work: keep your fingers crossed and try your luck you gamblers.

.... January 3rd, 2012


Bad technical support and warranty is virtually useless

I bought two MJ+. One worked great and the other works only on the computer and not when plugged into the router.

Tech Support was a waste of my time. We paid the additional 5 years at time of service and now have a faulty product that must be returned in original packaging, pre-paid shipping, and I will be charged for additional shipping for them to return the product to me. So, replacing a product that did not work when I received it is going to cost me money and it means I will be without the MJ+ for about a month (2 weeks to send it back and another 2 weeks for them to return it).

If this was my only phone, I would be quite alarmed rather than just completely annoyed that I have paid for 5 years of service including a warranty.

If they would provide appropriate customer service, this product would be worth having.

.... December 31st, 2011


NEVER BUY MAGIC JACK

I BOUGHT MAGIC JACK ABOUT 3 YEARS AGO FOR $39.95 WITH A FREE YEAR SERVICE. I HAVE SPENT COUNTLESS HOURS WITH REALLY POOR CHAT SUPPORT TRYING TO GET IT TO WORK CONSISTANTLY. I HAVE TRIED ABOUT EVERY ONLINE SUPPORT FORUM FIX TOO! MJ IS A P.O.S.!!! PLUS, MJ OFFERED 5 ADDITIONAL YEARS OF SERVICE FOR $59.95. SINCE BUYING IT, THEY (POLICY) CHANGED IT TO 4 YEARS !!! I WAS TOLD MANY TIMES SINCE I BOUGHT, THAT AS MY LOCAL PHONE NUMBER COULD BE SWITCHED, MJ WOULD DO IT 1 TIME... FREE! NOW ANOTHER POLICY CHANGE AND THEY WANT $20.95 MORE !!! DO YOURSELF A FAVOR, GO WITH VONAGE OR ANY OTHER V.O.I.P SYSTEM AND SAVE YOURSELF THE TIME AND HEADACHES OF DEALING WITH CORPORATE SCUMBAGS LIKE MAGIC JACK. I WISH I HAD NEVER LISTENED TO THEIR T.V. HYPE. IT IS ALL B.S.

.... December 28th, 2011


Magic Jack is the bomb!

I have owned my MJ for three years and have moved back and forth from KY to Fl. and it works perfect every-time without fail. Free 411, free voice mail free call forwarding, free 911. I get no telemarketing calls! How sweet is that!! I use to spend $100.00- $150.00 a month for phone service. Now I spend 20 bucks a year!! For as good or better service. I honestly don't know what keep's the other guys in business. They were obsolete the very second this was invented

.... December 24th, 2011


MAGICJACK IS STILL THE BEST

AS I BRAGGED WAY BACK IN APRIL,THIS IS THE BEST PHONE SERVICE I HAVE EVER HAD.I HAVE HAD NO PROBLEMS WITH CUSTOMER SERVICE,BECAUSE I HAVN'T NEED THEM.I'M INTO MY THIRD YEAR NOW,AND WILL RENEW.

.... December 22nd, 2011


MagicJack support

After getting the runaround for two hours on chat support, I was disconnected because the towel heads could not understand the problem I was having. They would not supply a phone number for tech support. I found a number when I Googled them and I have been on hold 27 minutes Customer support is the worst I have ever seen, chat or telephone.

.... December 20th, 2011


LOUSY CUSTOMER TECH SUPPORT

WHEN PURCHASING MAGIC JACK OR MAGIC JACK PLUS, KEEP IN MIND THAT YOU WILL BE CHARGED FOR ANY QUESTIONS EMAILED TO TECH SUPPORT. I HAVE A MAGIC JACK ON MY COMPUTER WHICH HAS WORKED WELL, BUT WHEN I TRIED MAGIC JACK PLUS, NOWHERE DID THE COMMERCIAL EXPLAIN THAT IT WOULD HAVE TO BE PLUGGED INTO MY ETHERNET PORT, WHICH I ALREADY USE FOR MY COMPUTER. THE GUYS AT RADIO SHACK HAVE A 5-PORT ETHERNET SWITCH THAT THEY LIKE TO SELL TO SOLVE THE PROBLEM BUT IT DOES NOT WORK IF YOU HAVE A MODEM INSTEAD OF A WIRELESS ROUTER. BEWARE OF ALL OF THE SALES PITCHES. THEY CONVENIENTLY LEAVE OUT IMPORTANT INFORMATION THAT MAY END UP COSTING YOU MORE MONEY. I ALSO HAD TO GO ONLINE TO FIND OUT THE RETURN ADDRESS FOR MAGIC JACK, SINCE IT IS NEVER PROVIDED BY THE COMPANY IN ANY USER-FRIENDLY MANNER.

.... November 27th, 2011


Are we using the same MagicJack?

For two years we have been using MagicJack for all of our outgoing calls. We have two MagicJacks so that my wife and I can have our own. We have had a NO problems at home. Once on a trip we tried using it on a laptop connected to a very slow network and had problems. We felt there were too many people on the network for us to get enough time for decent response times. Also, when I wanted to renew, I had problems figuring out how to get to the right screen. Actually had to call for help -- operator error : /
We regularly recommend MajicJack. In fact I am going to give one to a friend for Christmas. However, I am going to hold off on the "plus."

.... November 22nd, 2011


Rip OFF Magic NO JACK

Wish I could give this a negative rating. This is only the 2nd time I have been motivated to write an online review about a product on the internet.

I purchased Magic Jack in July 2011 because my friend recommended it. I am on limited income and wanted to save money "a lifetime of savings" sounds too good to be true? What a joke. I quit att and even paid Magic Jack to keep my old number. All together it cost about $100 for this "lifetime of savings". From day one --I have had problems. The audio quality is very poor...there are echos, voice skipping, beeps, sometimes the answer machine works, sometimes not. I spent hours and hours on their Live Chat help..tried many different things, that might help a little for a few hours ...then the poor quality is back. Each time I have to explain the problem to someone new..and each time they led me to believe the problem would be fixed...what a waste of time. The last 3 times I contacted them through Live Chat...I asked for a refund or a free upgrade to Magic Jack Plus. I was told I would have had to get the refund in the first 30 days. And I would have to pay for the Magic Jack Plus.... What a rip off!!! Our phone has not worked right since July. It is costing me lots of extra minutes on my cell phone just to have a normal conversation.
I would not recommend Magic Jack to anyone unless you are a masochist who enjoys aggrevation. All I want now is a refund so I will be able to connect a phone to a real phone service...oh how sweet that will be...to actually understand the person at the other end!

.... November 21st, 2011


How can I get a refund ?

I purchase this jack it work well but customer service is sooo bad, I was billed 3 times for over $250 dollars for a purchase of $82.00.They keep billing me every week so I had to cancel my credit card to stop this nonsense. I will never see this money again and they can't tell me why I am being billed non stop like that. They have no phone number only chat ??? hello they are selling a telephone jack for god sake. I think their payment site is not secure at all, and I keep receiving email to tell me that I did not pay for the jack and to enter my credit card number .Some scammer got hold of their web site and they can get all the information they need to billed you every day if you dont happen to look at your statement . So be aware of that, I spent numerous hours on chat to try to get reimburse for the money I overpaid, like everybody else they say wait 24 hours you will get a credit, but every time they billed me instead ! same amount every time.


.... November 20th, 2011


POOR service from the day I ordered

The order took over one month to receive and only after many e-mail contacts Idid I receive it. Now 2 months later I am trying to get it to work .!st time on help line took 11 hours , worked for two days and then started dropping calls again . After many calls , I have now been sent to their Tech. engineer for study , most likely will never hear back . From my experience , NEVER touch this product

.... November 16th, 2011


Absolutly no customer service

I installed the device and it worked good for about 2 months, then we couldn't hear anyone on the phone, so being a technician I checked it out and found the device was bad, so I tried to call the tech support but they don't have a phone number AT ALL for the entire company except for 1 number for billing but you can't get through that number because it's always busy 24 hours a day, I tried hitting redial for over 3 hours in the middle of the night and still busy.

.... November 14th, 2011


Excellent and cost effective product

I've used MJ for 2 years now. Never had a problem except for the occasional dropped call, which happens very infrequently. Renewed my subscription for a 2nd year and again, on billing problems at all.
Audio quality: Excellent, as good as it was when I had phone thru my cable provider.
I frequently call overseas and again, no problems making or receiving those calls. And no problem making payment for international calls.
Very pleased with this product. Thank you MJ!!!!

.... November 6th, 2011


NEVER RENEW AFTER U MOVE DOESNT WORK

I RENEW AFTER A MOVE WILL NOT CONNECT OR EVEN LOG ON TO SITE NOW
CALL CS UNKNOWN TIMES AND BILLING WITH ALL THEM SAYING NOTHING WRONG AND ASK THEM TO CALL THE MJ # I HAVE THEY SAY WE CANT CALL THE # HOW DO THEY KNOW IT IS WORKING.DONT EVEN ASK FOR A REFUND THEY SAY U PAID FOR A YEAR SORRY NO REFUND
HOPE THEY NEVER WALK IN TO MY BUSINESS U WORK FOR MJ SORRY NO SERVICE HERE BYEBYE.
GOOD LUCK FOR ALL THAT TRY TO USE IT
I HAD IT FOR 2 YEARS WITH NO PROB.

.... November 3rd, 2011


Possible double charge for ONE service to MJ+ and old unit.

Upgraded to MJ+ and using old MJ number and same account. Works great but they show 2 'subscriptions'. Have not been able to get an answer if OLD one expires or auto-renews for a double yearly charge.

Everything I have read suggests 4 main USER problems.
1 - Not enough USB 5V power with many different and confusing symptoms.
2- Internet not fast enough for the old MJ and worse for computer usage at same time.
3- Internet speed just adequate but even MJ+ rendered useless by sharing it on a Wi-Fi router; need to apply PRIORITY to MJ+ with QOS option on router.
4- Unable to call some rural areas where MJ has not installed equipment. If this is a problemm do not buy MJ, or retain another service.

Paying for their useless support sucks so maybe we can help each other and they will eventually include in FAQs.

.... October 27th, 2011


RATING OF MAGIC JACK

DOESNT WORK 75% OF TIME, AND HAVE HAD FOR ALMOST ONE YEAR, STILL CANT GET IN TOUCH WITH ANYONE... ONE BIG SCAM, DONT WASTE YOUR MONEY

.... October 25th, 2011


Cost effective, with worrisome drawbacks

Provides reliable service with good voice quality for a rock-bottom price. Unless you're really hurting economically, however, it's a bad idea to have this as your only phone source. That's partly because it's computer-based, and you won't have phone service if you can't use your computer. Even more important is that user support is essentially nonexistent, so if there's a problem you'll be hugely inconvenienced. Another negative is that (based on present practice) upgrading will be the same as purchasing from scratch -- no credit for what you already have.

A better alternative (again, depending on your economic situation) is to retain your landline coupled with free Google Voice.

.... October 21st, 2011


no customer support

audio quality is junk.pretty good rip-off when you can't use it.

.... September 17th, 2011


So far...horrible!

I just bought the MJ today. I'm having trouble setting it up. There are no instructions..I can call my cell..big deal..but I can't call my phone from my cell. I assumed!! the number on my caller ID was my number ...wrong. I wish I would have read the reviews before I wasted my time and $....

.... July 23rd, 2011


good idea bad product

the jack is very fragile so they make more money on replacing than service

.... July 20th, 2011


Magic Jack Don't Work The Way They Say !!

Been online with then once a week reporting same problem now for 8 WEEKS . Friends trying to call me and get recording saying number changed or is not working. Other friends get recording saying number is being treated as local call but is a long distance.
They ask me the SAME questions every time. Tell me I am a priority and that their engineers will work on it and I will get an e-mail. Going into my 9 th week with same problem!!! No e-mail still don't work. THEY FIX NOTHING
Feel like I'm in that TV Spot "HI YOU HAVE REACH PEGGY"

.... July 11th, 2011


To those of you who think it's GREAT!

What you DONT realize is that you are not getting all of your calls. When people dial from certain numbers they get a recorded message that the number they are dialing is a non working number. You don't even know it cuz your not getting the call. So you won't be so happy when you find eventually that some important call did NOT go through and you missed it!

.... July 11th, 2011


You will see the MAGIC when you have a problem and they just DISAPEAR!

Several people can NOT call my Tragic Magic Jack. When they dial my number they get a recording stating they are dialing a non working number. I have informed MJ and they do nothing... DO NOT expect to get all calls.

.... July 1st, 2011


owner

We have purchased and have been using our magicjack for months now. IT IS GREAT!

.... June 20th, 2011


This company blows! All my phone conversations were completely inaudible. I gave up after several months and stopped using the service. Then to my surprise they charged my card a year later for renewal of services without my permission! I called this "billing" number and sat on hold on a limited cell phone for more than an hour without ever speaking to a person! Then I had to go through hell with my bank to get this cancelled. DO NOT BUY THIS PRODUCT!

.... May 4th, 2011


I bought a piece of junk at walmart

I bought a magic jack at walmart and it won,t install on my computer and you people don,t offer a technical support phone number without an additional price

.... April 30th, 2011


Magic Jack

"I have never seen a simpler to use product. You simply plug it into your computer, plug in your phone, and start calling. The call quality is perfect ... this device is so simple my grandmother could install one on her PC and begin ..." - No Heat

.... April 28th, 2011


I had my Majic Jack stolen....I can't believe I am unable to contact someone to report this and find out how to receive a new one. When I click to ask a question I was told it would cost me $48 if I was 100% satisfied with the answer. This is unexceptable and just wrong. I will not renew of recommend this product to anyone ever again and will be sure to voice my opinion to anyone who will listen.

.... April 22nd, 2011


MAGIC JACK-WORKS FOR ME!!!

I HAVE BEEN USING MY 'JACK' FOR TWO YEARS,AND HAVE HAD NO PROBLEMS WHAT-SO-EVER.
ANYTIME I NEED IT,IT'S THERE.
I CALL OUT,MY FOLKS CALL IN,NO PROBLEMS.
I HIGHLY RECOMMEND IT.

POPPUP2P@HOTMAIL.COM

.... April 6th, 2011


worst voip ever

Magic Jack offers voice over ip phone service. It runs across your existing internet connect, either broadband or highspeed dsl. Cost is cheap, and you get what you pay for. Because it uses your existing connection, it ties up your bandwidth and slows your surfing to a crawl, also if you need technical support, you will have to find it on your own as theirs is non existent.

.... April 4th, 2011


DO NOT BUY MAGICJACK - i bought it 4 days ago and have not been able to find out how to get a phone# so family can call me- it works calling out but i could do that with out it - trying to get answers is impossable , there is no place to go 4 days looking on the internet and still nothing - the techs that come on are making a killing telling you BS because they don't know eather - at 30 to 60 $ a pop . if you have a magicjack and you have what you need then you are very lucky and i wish you well-

.... April 3rd, 2011


this magic jack was extrenly difficult to install

.... March 30th, 2011


wow i purchased a magic jack so i could talk to my brother that lives about 200 miles away. i can rach hawaii and minnisots but cant reach him, i ask magic jack for assistance and they want $$$$$ for assistance, whats next, my blod

.... March 28th, 2011


Good product for the price. I can make and get calls with no issues anytime. No problems like anyone else on here complains about. Just remember that for a $20.00 a year service, I would not want to go replace my other means of communications with this. I have my cell phone but when I do not want to use up my minutes I grab my magic jack and every time works perfect. Could not be happier.

.... March 27th, 2011


I ordered 3 majgic jacks back in Spetember 2008. I used magic jack and it worked good. There has been a time of moving and reloading my computer and changing internet service supplier. I trind hooking up magic jack again and it doesn't recognize anything. I can't logon. My email has changed and my registered email for this doesn't work. I tried my My logon and it isn't recogonized. I tried chat and it says my email isn't recognized. I have my order # and password and everything. I just want a person to talk to. I'm getting very frustrated. It should take the amount of time I have spent to try and get my magic jack going again. Can you get back to my. My email address was rholiga@wavedirect.net

magicJack Order No: AI75850039
Gold Plan Claim Code: XK2HK05D7K

Can someone call me or email me on my new email. This is very frustrating. None or you selections can handle my problem. I need a live person.

below I entered my new email address.

rholiga@xplornet.ca

I just want my magic jack to work again and get the rate plans that were offered before.

thanks. Rob Holiga

.... March 27th, 2011


I PAID FOR A PRODUCT I'M NOT GOING TO PAY FOR SUPPORT--- EXPECT --- CALLS --

.... March 26th, 2011


terrible , waste of money, not worth the time u spend trying to get mj working


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