Malaysia Airlines Reviews and Ratings
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Overall Ratings
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Customer Service (2 ratings)
Perform as Advertised (2 ratings)Timeliness (2 ratings)Use Again (2 ratings)Cost Effective (2 ratings)Malaysia Airlines Reviews
Anonymous-90073.... December 20th, 2012
rude captain and lazy crew
mum travelled on MAS flight from auckland to kl on 21/12/2012. the captain was rude to a lady with a baby telling the assistant who was helping the lady get on the plane to not help her. The lady with the infant had a stroller and 2 hand carries with her and cleary needed assistance. The captain told of the assistant and asked her to not help the lady. The lady was left helpless and another mas staff helped her after telling her that it was not his job. At KL the airline assistants were complaining of being tired, chatting about and very very slow in helping those who need assistance. they were also very clearly not cooperating with each other and trying to push their job to someone else. It reflected very badly in the eyes of the tourist and very shameful of this 'award winning ' airline MAS to have this sort of Staff. dissapointing!!!
Anonymous-76510.... September 27th, 2012
the worst airlines. please reconsider before you fly with this airline. they only allowed 20 kg free baggage to UK and charge $65 for each additional KG!! you can pick your seat for a fee. what a bad and filthy way of making money!