U-Haul Reviews and Ratings

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Overall Ratings

2.00 based upon 5 reviews

(2 ratings)
(1 ratings)
(2 ratings)
(0 ratings)
(0 ratings)

Attribute Ratings

Customer Service (5 ratings)
Perform as Advertised (5 ratings)
Timeliness (5 ratings)
Use Again (5 ratings)
Cost Effective (4 ratings)

U-Haul Reviews



.... October 29th, 2014


I rented a 26 foot U-haul and auto trailer to relocate to California. The tires on the 26 foot U-Haul were bald and in poor condition which resulted in terrible gas mileage. I'm very disappointed as I've had better results in the past. I haven't worked in a few months and having to spend the extra cash for gas didn't help. I'm just grateful I made it safely to my destination.


.... September 16th, 2014


frustrated

got our u-haul truck home,it had a flat,we aired it up then a couple minutes later,its flat again so we called our rental place he told me he could not fix the flat,had to take it to a tire shop we got to the tire shop they tell me its going to be a couple hours before they could get to it,so had to come get our personal car to drive back to the tire shop,i had to call the tire shop just at closing time,because they never called me. our load time and un load time both were put back a few
hours


.... January 23rd, 2013


What the heck!

All Ford Explorer owners know what I am about to say about this company - what the heck U-Haul! They STILL are not renting U-Haul's to those of us that own Ford Explorers! My husband was considering joining the Navy and we would have our relocation fees paid. Too bad he has a Ford Explorer and wouldn't be able to rent a U-Haul trailer! U-Haul needs a reality check - the tire problems are no longer relevant! What a shame. Based on other reviews, I don't even think I'd want to do business with them anyway.


.... June 14th, 2011


Useful Service

Renting from Uhaul is a pretty affordable option for big moves. Rates get higher as the time and distance does, but for day-trip moves, this is an ideal option


.... April 3rd, 2011



I was on the phone with a customer service representative named Natasha. I was price matching with Penske...( go with penske). Uhaul said they would price match, but in actually, they didn't. Penske gave me an extra day, but Uhaul wouldn't. I asked if Uhaul would just extend my return of their truck for 2 hours on the day it was due, and they wouldn't. They said they would charge me an extra day. Also, Uhaul wouldn't honor AAA, but Penske would.Plus I was going to rent the storage unit for two months, so in the long run, UHAUL lost a good customer over a matter of two hours.

Finallym the representative was very unprofessional. I am going to call the corporate headquarters and complain.

Don't rent UHAUL...no wonder why their ratings are so low.
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