Verizon Wireless Reviews and Ratings
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Overall Ratings
(17 ratings)
(7 ratings)
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(7 ratings)Attribute Ratings
Customer Service (39 ratings)Perform as Advertised (38 ratings)Timeliness (36 ratings)Use Again (28 ratings)Cost Effective (27 ratings)Verizon Wireless Reviews
Buckanddawn.... January 22nd, 2019
Ease of switching phones
I would like the applaud Verizon for making the process of switching phones so easy with the prepaid service. A short time ago this simple task meant going into store or either sitting on phone with customer service for long periods. The last time I had to change phones I simply took out SIM card and put in new device. The device automatically recognizes this and it was done.....1, 2, 3 and phone was working...great job!!!
Luispaulino3.... March 3rd, 2016
Customer service.
I went to the Verizon's store at 1450 NW 87th Ave. in Doral Fl. and received an excellent service with my iPhone 4s which had a locked code from previous co. employee, and could not retrieved messages or download apps. Mr. Billy Calvo went above and beyond to assist with this issue and got it resolved even when I was not purchasing any product for this old phone. Thanks Billy for your help, keep up the good work.
Anonymous-154690.... September 27th, 2015
Verizon is the best. They are the fastest and most reliable network. They don't stand a chance against any other competitors out there. The only reason people switch is because of the price. I only switched because of that. I am with T mobile right now, there the worst. No calls ,no clear text, and no data. They are the slowing everything down.
Anonymous-129070.... January 19th, 2014
Verizon Wireless Hot Spot data plan is VERY EXPENSIVE. You pay based upon data use. I had no idea that the charges would rack up like this. I am going back to my previous provider where I got unlimited high speed data for $69. So long Verizon.
SoCalWoman.... May 29th, 2013
Former Verizon User
I had Verizon as my mobile carrier about 6 years ago. It was ok, but Customer Service wasn't great. nor was it easy to get a replacement device through their insurance.So, when Sprint offered a great deal I tried them and have been with them for 6 years now.
Overall, Verizon is satisfactory, but there is better service carriers out there.
Anonymous-99970.... February 21st, 2013
Why would you need to purchase a phone a full price to keey your unlimited data plan. This does not make since it is not like they are not making money. I am going to get everyone off verizon and move to another provider.
tiffytiff.... December 6th, 2012
LOVE IT
I currently have a verizon phone. the service is wonderful everywhere i go. the pay is cheap, i only pay 20$ aa month for unlimited texting of all sorts. Cosumer service is great, everyone i have dealt with has seemed to know their job well and to almost enjoy it! i would reccommend verizon to everyone.
Anonymous-79465.... October 16th, 2012
got verizon "hot spot" what a mistake! I preferred to cancel the contract and pay my fine, I got my peace of mind back, $10/GB just insane you can easly spend 200-300 dollar a month just to surf the internet for regular business. the worse is that I was not explained the details of the service before signing the contract "you'll be fine" they said you see that you wont need all those GB!! forget that, I wonder why 1 GB has to cost that much! now I have different service illimited internet for $50/month, that is a service!
Anonymous-64174.... June 26th, 2012
Customer Service "What's That"
I cannot believe most of you have even gotten as far as speaking with a rep. everytime i have tried to call verizon C.S. i get "we are experiencing a high volume of calls try again later" or you can ignore the message and wait but what then happens is you get a recording asking you to push this button for this, this button for that, and finally you guessed it you get disconnected for your efforts. Unbelievably frustrating, and completely useless is the way i would some it up.
nlarrabee.... June 4th, 2012
iPhone 3gs
The iPhone has been severely over-praised-- I mean, I know its Apple, and of good quality, but its just not a great phone. My personal opinion... the iPhone needs a half-slide keyboard. For those times when touch screen is just annoying. ;)deik3.... March 8th, 2012
Depends on who helps you
From my experience with Verizon it all depends on who helps you. If you are not getting anywhere or any answers just ask to speak with the supervisor or hang up and call again try to get someone else to help you. Some of them want to help you and get your problem solved and some just want to get you off of the phone. Really just like any other company customer service. But I have had a lot of help from Verizon inside their store, a specific store is better than the other in my city. So once again some of them want to help and some just want to get you out or off the phone. Overall Verizon Wireless service is wonderful, compared to other companies. I have had service when other people with other service providers have not.ashleereneeo5.... February 13th, 2012
Useless!
Verizons customer servis is Horrible! Everytime i have a problem the customer serivce is horrible and nothing gets solved. Going into the store with a problem is useless. the idiots there do not know how to do anything and end up wasteing your time then telling you to call the service number anyway. Then when you do call the number they tell you some crap answer just to get you off the phone. If it wasnt for the cancellation fee of 300 dollars i would not have verizon.
Anonymous-50257.... February 2nd, 2012
Inquired about International cell phone calls and texting costs plus other info
Spoke to Ahemmd - Verizon Wireless, Ext. 4237 - absolutely the best informed, enthusiastic, thorough, and knowledgeable. E-mailed me the information which would be an accurate detail of all the info he provided. An valuable asset for Verizon.Hope thisevaluation gets to Verizon - there was no "easy" or "findable" way for me to get this comment to Verizon on their website.
Marie
Anonymous-49090.... January 21st, 2012
Verizon VZ Easy Access is a joke! It is based on traffic flow, and unless it's 3a.m. I've had to wait up to 5 minutes to download 1 minute of You Tube video! I've had to wait similar times just to open email. It's SO pathetic we are hunting diligently to punt them into the next universe!
Anonymous-45583.... December 15th, 2011
hopeless to set up voice mail on iphone
I have had my iphone for two and a half months and tried repeatedly to set up my voicemail. I have gotten help from the genius bar where the guy thought he solved the problem. Verizon said they would call back in 10 minutes to confirm. they called back three weeks later when I was presenting in an important meeting at work during the busiest week of the year. by the time i called the call back number two days later, it went blank after i confirmed my identity. I am at my wits end. do not use verizon wireless unless you do not have a job or any other things you do. you will need all your time and availability at their whim in order to succeed if it is even possible.amybas6.... November 13th, 2011
Verizon customer service.
I have had 4 droids ( motorola ) thy've all broken thy were refurbished even tight I originally bought a new one so I tight. Now I'm 3 months away From upgrade. They wood not give my 50dllar credit evn tight my droid 2 global has been messed since motorola updated software 3wks ago and screwd up this phone. My dog is more loyal to me. VERIZON GET YOUR ACT TOGETHER!!!!!!!! Amysuspend.... October 19th, 2011
so very bad
we get there internet it was very fast at first but when we got it it slowed down from 2Md to 12 klb.Anonymous-35638.... August 9th, 2011
I have found Verizon (for me anyway) to have the best coverage and customer support. My DroidX works great with no problem.
ehjohnson7.... July 24th, 2011
keep up or retire
high prices and low service switched plans when contract expired went from paying almost $100 for 3 lines and 700 minutes to $45 per line unlimited and no contract paying a bit more but getting lots morecrazyredhead87.... July 4th, 2011
very happy
I am very satisfied with our Verizon wireless service. They have great coverage and a good selection of phones. The store staff is great.
Anonymous-30754.... June 11th, 2011
Verizon wireless oversells network
Verizon wireless guilty of bait and switch on national scale
Verizon wireless will limit bandwidth of phone for THREE months or more if you use "too much" of your CONTRACTED unlimited 3G bandwidth
Verizon wireless 3G cannot be used for voip despite Verizon marketing claims
Verizon wireless 3G phones are trapped in NON-configurable NAT
Verizon wireless mandates purchase of allegedly unlimited 3G bandwidth plan yet cripples network functionality for much other than interweb browsing and email
Verizon wireless is ripe to have another class action lawsuit brought against them. Their 3G behavior is similar to their blue tooth behavior that lost them the prior class action lawsuit
NOBODY gets what they pay for with Verizon wireless
99% of support personnel at Verizon wireless ids inept, lazy, and mentally impaired. They might be friendly but they ate INCAPABLE of resolving problems other than user created issues.
If Verizon wireless can only service a fraction of 3G users how on earth will they be able service more with 4G???
Ask your favorite class action capable law firm to examine Verizon wireless..
Anonymous-28180.... May 4th, 2011
I was a altell customer untin verizon took over now i aam with verizon. my issue is with my air card which is still altell equiment, and it worked great i could watch netflix play poker and have live streaming quotes via scotrade all at the same time. Scottrade recently upgraded thier sreaming quotes and i was no longer getting them. i spent 4 hours on the phone the other day with norton my anti virus company, we spoke to scottrade and finally verizon. the bottom line is verizon is throttling alltels previous cutomers, this is what sprints ceo has said in his commercials this what scootrade has said. verizon of course denies it. if any one is expirences this same thing post a response i am thinking class action suite!!
Anonymous-27895.... April 29th, 2011
Verizon Co internet service and speed was dicreased and price went up and take me off from contract. Nobody even call me.
Anonymous-26464.... April 8th, 2011
My blackberry died after about 6 months of having it. I had about an hour in between meetings where I rushed to a store in Burlington, MA. I decided I was going to bite the bullet and get a droid.
I explained my situation to the sales rep, and told him the reason I want a droid was because I want a better online browsing experience - I loved my blackberry. He was great. Super helpful. He even insisted giving me a "free" hotspot box - even though I told him I didn't need it, it was free. I was in and out in time to make my next meeting.
Just a few days ago, I had to call Verizon regarding questions on my bill - I discovered that "free" box actually activated a 3rd phone line on my account - I was signed up for a 35/month fee for 2 years. The lady on the phone told me there was a cancellation fee to do that. So, I went home, got the "free box" (still unopened in the original packaging), drove to the branch where I got this box, and was prepared to raise hell. (We have been customers with Verizon for 12 years with no incidents - very happy with the service. So, this was incredibly upsetting.)
When I got to the Verizon branch, the manager immediately assisted me. I told him I needed to return a free box that is actually costing me $35 for 2 years- he asked for my receipt, and returned it. He also refunded me all charges that incurred, no questions asked.
This type of customer service is what is keeping me a Verizon customer. There are sales reps that have very sneaky ways, and I was so shocked that I was clearly taken advantage of. But, very happy the matter was resolved quickly and with no hassle (other than needing to physically drive to the branch again).
Anonymous-26305.... April 6th, 2011
i AM A TRUCK DRIVER AND GO ACCROSS COUNTRY AND EVEN INTERSTATE WHERE I LIVE THE SERVICE IS NECESSARY TO KEEP UP COMMUNICATIONS WITH MY HOME(WIFE AND MINOR CHILDREN ALSO IN CASE OF EMERGENCY. THE SERVICE IS TERRIBLE AND I CAN NOT AFFORD TO BY ALL THOSE SLEEK FANCY PHONES WITH THE ECONOMY THE WAY IT IS AND TO SEND HOME MONEY TO MY FAMILY. WHEN I BOUGHT THIS I THOUGHT IT WOULD WORK WELL BUT IN CERTAIN PARTS OF ANY STATE IT QUITS OR THERE IS NO "CAN YOU HEAR ME NOW" TO BE HEARD SO PLEASE GET MORE TOWERS AND IMPROVE YOUR SERVICE FOR THE PEOPLE WHOM USE IT. THANK YOU
pchaitanya.... April 5th, 2011
Verizon wireless mobile
By various models of phones this net work can be useful it is very good net work but it costs too much when we are suppose go some where some times the network is not at all good so be careful while taking this network with that much of costAnonymous-26041.... April 4th, 2011
This is by far the worst wireless company around. I have been a customer with them for 10+ years and they have more respect for the new customers then the ones that have been loyal to them. I have replaced my "upgraded" phone 3 times in the last 2 months with a "certified pre-owned" P.O.S. and they have no desire on keeping me as a customer. Sprint is the way to go. $125 credit for transferring your number to them...I'll be using that for the $175 cancellation fee that Verizon charges.
Anonymous-25816.... April 1st, 2011
i just purchase a family plan from verizon and was told 279.00 a month and pro rate should not be any more than 175.00 i said okay i got my first bill almost 1000.00 bill from verizon iwas gaurtee befor my 13 day trail was over no more than 375.00 w pro rate s i m very disappouinted after coming back to a company never got rembusted for burns on my face from veriozon s phone now this bill is out rages and i m turning it into fda and better bussiness buera
Anonymous-25813.... April 1st, 2011
Do not do business with Verizon, it will cost you in the end.
I am not able to buy a new phone (retail sale) because my wife drowned her phone and the service guy used my upgrade to replace her phone even though he was told it would be a retail purchase, which he must not have understood. He charged us retail and then used my upgrade to reduce the cost on the receipt. I stopped the bank from completing the transaction but now I cannot buy a phone retail or get an upgrade, the later doesn't matter.
Stay away from Verizon Wireless, maybe anything that has to do with .
Anonymous-25714.... March 31st, 2011
I bought a phone and then wasted a lot of time trying to follow inconsistent and erroneous instructions that came with the phone. Also, the customer service is poor.
Anonymous-25669.... March 31st, 2011
Excellent service. We even got dis-connected and the customer service representative called me right back! I am very pleased with Verizon! Thanks!
[email protected]
Anonymous-25591.... March 31st, 2011
I AGREE I'VE BEEN A CUSTOMER OF VERIZON WIRELESS FOR 10 YEARS AND JUST RECENTLY THEY'VE BECOME EXTREMELY RUDE AND ROBOTIC. IF YOU TALK TO A PERSON THEY SAY THE SAME THINGS THE AUTOMATED MACHINES SAY. VERIZON IS A HUMAN COMPUTER. IT'S VERY UPSETTING. I ASLO CALLED WHEN I WAS TRAVELING OUT OF THE COUNTRY TO GET ACCESS TO MAKE PHONE CALLS OUTSIDE OF THE COUNTRY AND THE REP DIDN'T EVEN KNOW WHAT PRODUCTS WERE AVAILABLE FOR THAT. HOW ODD.
Anonymous-25537.... March 31st, 2011
Terrible customer service. Could have resolved issue and would have cost $99. Instead you will lose a customer that spent $4000/year. Great job Verizon!!!!!!!!!!!
Anonymous-25366.... March 30th, 2011
3/3/11 i opened a new pre paid verizon plan. my previous pre paid plan had expired 10/1/10. the salesman applied my $106.25 payment to the old plan phone number. it had gone into a pool and been reassigned. after spending 2 hrs waiting for them to figure this out, the rep put the blame on me and told me to call my credit card company. i asked him how this could possibly be my fault,he said he would have to "talk to the powers that be" and he would get back to me in a few weeks. I said: i have a verizon cell phone programmed by verizon that is of no use to me and you have my $106.25 and won't give me a new phone number, or reimburse. he said i could buy a new phone and plan. that was all i could take so i left. for 2 days i've been trying to talk live to someone to no avail.
Anonymous-25087.... March 28th, 2011
Purchased Droid X at Verizon store. Inquired about my options if I don't receive a signal at my home (as was the case with another carrier). Rep confirmed 3G coverage at my house via Verizon's (online) coverage map. Also told me about Verizon's cust satisfaction guarantee. As a new customer if I was not completely satisfied all I need to do is return the phone, no questions asked. Cool!
Got the phone activated while I was still at the store. When I arrived at home, you guessed it: NO SIGNAL. Not even 1 bar. Dammit!. It took me 4 days to get back into the Verizon store due to work conflict and wasted time on the phone w/Verizon customer service. Store rep refunded the X's purchase price and took care of everything. At least I thought so until I received a bill from Verizon. Not only did they want 1 month service charge (OK, I confess to making 1, count 'em, 1 call on the X right after leaving the store), but I was billed for early cancellation and for phone activation! No way. Yes, way.
Suffice to say I spent an inordinate amount of time in the intervening MONTHS dealing with this matter. Store rep says nothing she or her manager can do. Telephone rep says too bad, I had the phone over 72 hours and, well, "you're SOL". The last telephone contact I initiated w/Verizon I yet again explained the sequence of events and requested they honor their guarantee because the phone was returned due to NO SIGNAL at my house and that the store rep assured me if this was the case it would be a simple matter of returning the phone, with their apologies. I also pointed out that I asked to borrow a Verizon phone at the store before committing to purchasing the X so I could confirm reception at my house but the store rep said they don't do that and it shouldn't be a problem because of the guarantee. Still wouldn't budge, insisting I owed the total amount of the bill including activation, cancellation and 1 month service. At that point I was so disgusted and frustrated I asked the rep to note on my account the following statement: IF a judge agrees I owe this money I will CONSIDER paying it and until that happens I WAS DONE trying to resolve the matter.
For the next 8 or 10 weeks I received calls from Verizon inquiring about my "past due" account balance. Each time I tried to explain the situation and each time I was told there was nothing that could be done and that I would have to pay the bill. Not going to happen, thanks for calling, good bye!
Finally, after over 2 months of this I got a call from Verizon about the bill. I asked to speak w/a supervisor. The caller said she was a supervisor. I explained everything that had transpired until now and that I was considering filing a small claims action in my county that would force the matter to be heard by a judge, that I had made an offer of compromise which I deemed to be more than reasonable and that it had been rejected. The supervisor agreed to accept my compromise offer which consisted of prorated service for 1 week. I gave her my debit card number so she could submit it for payment and so ended my bad customer service experience with Verizon.
I have since gotten an iPhone4 with ATT. Usually only 1 bar coverage though. ATT rep told me about a new device, a "Micro Cell Tower" which amplifies cell tower signals. I now enjoy full signal strength at the house. I have wondered many times why the Verizon people didn't recommend I try this device. Also wonder what I'm missing not having the Mtorola X. I really was in the market for an Android based phone.
Anonymous-25054.... March 28th, 2011
I upgraded to a world phone a year ago at the advice of the sales rep in the Verizon Store since I was going to Europe for 2 weeks. I purchased an extra car charger but it did not stay hooked in the phone thus it was not charging well. Each time I took it in the sales rep told me the metal was bent inside the phone and I should be very careful when I put either charger in the phone and demonstrated the painstaking way I should do it. I complied. Today my phone "froze" and it would not turn on. ( I am 13 months into my contract )I am traveling in SC. When I took it to the nearest Verizon store i was told that it was not getting a good charge on my car charger and they could not sell me a new charger because my phone was obsolete a month after I bought it and all the accessories were put on clearance 3 months later. Yet I still have 11 months left on my contract ! Why would a reputable company sell you a phone on a 2 year contract if it was near to being obsolete. She told me that was the nature of the technology. and there was nothing that could be done.
I am stuck with a phone that will not keep a charge, and as soon as my contract is up , I will go somewhere else.
Dot In NY
Anonymous-24949.... March 28th, 2011
The customer service persons were very nice and indicated they would take care of my problems.
I have 10 lines of service and was a former Altell customer. No gripes with Altell. I have never experienced quality and performance so poor as what I have received since Verizon took over. I have Wireless phone service, PTT and Field force manager. The best description of their service is; it works when it wants to. I have made at least 20 calls, got a lot of promises and no results. When contract is up, I will be elsewhere.
Anonymous-24427.... March 24th, 2011
Customer Service as bad as that provided by Verizon does not happen by accident, it has to be a major corporate goal. The simple exchange of a defective FIOS HD box for one that works took two visits to their location in Regency Square in Brandon, FL and almost two hours of time. The first visit to get the new box was not so bad although it did take much longer than would seem necessary. The second visit was a disaster featuring everything from an eternal wait to condescending rudeness and indifference from the employees, including the manager who said they were just so busy. But whatever they were busy with was not customers, mostly coming and going from someplace in the back room. It makes me sad to see a company with competitive products so completely ignore the importance of customer service. Two people who came in to this office to see about service noted the way the place was operating and left with no intention of dealing with Verizon. In over two years of FIOS service this is the first time I ever needed customer service and I will change providers before subjecting myself to this again.
RC
Anonymous-24169.... March 22nd, 2011
Bought a droid 2 in November. It literally burned up in March. I called and they said they would overnight one. Not their fault, but Fed Ex tried to deliver it one time and never came back. I had to go there and get it. BUT...verizon replaced my phone with a refurbished one. Said that was their policy even thought I had a one year warranty. Said that some 65 year old grandmother probably got it and could not use it. I took offense at this age discriminating remark since I m a 65 year old grandmother who is very capable of using a phone when it is not a piece of crap. Now I have to deal with someone else's piece of crap. Leaving Verizon as soon as my contract is done. Got better service with a tracfone.