Danby DWC2727BLS Reviews
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TNLNYC.... August 6th, 2012
No Support
I bought this unit a couple of years ago and temperature started going out of whack a few weeks ago.From a maintenance standpoint, it was quite nice. I vacuumed the front and back every few months and it seemed to do the trick in terms of keeping the temperature balanced.
However, a few weeks ago, the fridge started experience high heat on the red wine side and substantial drops in temperature on the whites side.
I tried vacuuming the front and back again.
I tried unloading the unit completely and letting it rest for 24 hours (storing bottles in our regular fridge) so the inside temperatures could even out.
I tried loading only a few bottles in.
I then tried to call Danby's customer support line. I tried in the morning; I tried in the middle of the day; I tried late in the day.
I tried at the beginning of the week; I tried on a Wednesday; I tried at the end of the week.
I tried their English language menu; I tried their French language menu.
... and every time I ended up getting recorded messages and menus that led me to learn that the support line was closed.
I tried calling the spare parts department and got someone but since they are not part of Danby (it's outsourced), they weren't sure of what part I should replace in my unit. They also tried to get Danby support on the line but failed.
So if you buy this unit (and it's a great unit when it works), be aware that it may work only for a limited amount of time and that you may not be able to get ANY support on it.