HP Pavilion Desktop PC TP01-2000i Reviews
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Anonymous-171142.... April 23rd, 2022
Would not buy again - poor customer service
Poor WIFI connectivity. I have 450Mbps download & 270Mbps upload on other devices in my office. My brand new HP computer frequently drop the internet connection, and now that it does, I have 84Mbps download and 58Mbps upload. Yep, rebooted the router & computer multiple times - that's how I got it up to those speeds. I've called multiple times about this, international service reps have connected to the computer and tried a few things to no success. They initiated a service ticket where they were sending me something without speaking to me - just text messages that a ticket had been started and it was being FedEx to a different city/address. Took 2 calls before reaching a supervisor who told me that an empty box was being sent to me to send my computer to their service department. 2 days shipping, about a week estimated service time, then 2 days return. I'll call them tomorrow to either get a replacement computer sent to me or a refund.By the way, did you know you can't submit feedback on their website?