LG WT5101HW Reviews
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Anonymous-116368.... July 17th, 2013
We bought the LG WT5101HW in Nov. of 2010. I did a lot of research before purchasing a washer. My main criteria: large capacity, quiet operation (low vibration) since the laundry room is on the second floor along with the bedrooms, and thorough spin so the clothes aren't overly wet before putting them into the dryer. I can verify that our machine is extremely quiet and produces very little vibration. However, shortly after purchasing it, I felt that the final spin did not live up to expectations and the clothes were not really as clean as my previous Kenmore. The rest of my family (teenagers & college students) thought it worked very well so I thought it was just my imagination. Shortly after the 2 year anniversary the LG washer began to alert "unbalanced" loads with increasing frequency so that by June 2013 every load had to be reset. We called for certified service (thankfully we did purchase an extended warranty). The local serviceman was very courteous and polite. He checked it and said the display module needed to be ordered and replaced. (We discovered that this model has a recall for that particular problem as well as a problem with excessive movement when spinning). So we waited a week for the new display module to be installed. Again, the local serviceman was helpful and polite. However, the machine now won't complete the rinse cycle at all! Once the spin cycle counts down to 10, it stops, resets itself and begins the rinse cycle again, continuing in an endless loop or until the sensors throw an "unbalanced" error code and stops the machine. We can't even override this problem by using the setting for "spin only". It will still spin, count down to 10, then begin the rinse cycle again. We have had to throw dripping wet clothes (jeans!) into the dryer after spending all day babysitting the washer trying to trick it into finishing the spin cycle. On one load, I was able to wring out 1-2/3 cups of gray water from socks before putting them into the dryer. Thank goodness our dryer works well! I have seen many other posts from disappointed owners who are now beginning to see these problems develop after a year or two.