Whirlpool WFE530C0ES Reviews
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mcmey6966.... September 15th, 2015
Ceramic glass cooktop full of scratches after only 3 times of use
I communicated with the customer service department at Whirlpool Canada one week after having received my electric range to advise them of the scratches. Whirlpool's technician took pictures of the scratches two dats later. Today, I phoned Whirlpool for a follow up and was told that they refuse to replace or repair because according to their evaluation, the scratches were caused by aluminum pots and pans. I advised the agent that I wished to appeal and wanted to speak to a superviser. The agent told me that there was no available manager that could take my call. I advised her that I do not even own aluminum pots or pans. All of my cookware is Teflon or stainless steel. The agent was not helpful whatsoever. Before purchasing this range, I had a Whirlpool range Gold series with ceramic glass cooktop and used the same cookware and the cooktop has no scratches. I've had this range for over 13 years !!The only reason that I changed my appliances was because I wanted stainless steel appliances and my white refrigerator was no longer functionning. I have filed a claim with the merchant where I purchased my appliances and they are willing to send over their technician and review the dammages.
I am VERY dissapointed with Whirlpooll's services and if this matter does not get resolved to my entire satisfaction, I will be contacting the better business bureau to file an official complaint.